A dozen professionals from the water sector have been taking part since Monday in a technical workshop on the advanced mobile water laboratory, organized at SEN'EAU's Center for Innovation and Excellence in Dakar. This two-day session, held on April 7 and 8, marks the start of a series…

Training ObjectivesTake stock of the implementation of communal project management;Explain the concept of communal project management;Define the role of municipal project management assistance;Be familiar with the dimensions and tools of municipal project management assistance;Identify the actions to be taken in the context of municipal project management for water…

On the initiative of AfWASA, some experts from Côte d'Ivoire, Ghana, Malawi and Uganda are taking part in a training session in Malawi, on Optimizing Drinking Water Networks Management to Reduice Non revenue Water. The training was officially opened by Mr. Elias Chimulambe, the Principal Secretary for Ministry…

ObjectivesManage customer relations in compliance with ISO 9001:2015 QMS requirementsMaster Quality and safety environmentUnderstand the concepts and challenges of customer managementApply the principles and requirements of ISO 9001:2015 to improve customerSatisfactionKnow how to manage customer relations effectivelyContentGeneral information on quality managementDefinition of some quality conceptsHistory of quality managementThe…