AfWASA kindly invites you to its upcoming training session
Objectives
Manage customer relations in compliance with ISO 9001:2015 QMS requirements
Master Quality and safety environment
Understand the concepts and challenges of customer management
Apply the principles and requirements of ISO 9001:2015 to improve customer
Satisfaction
Know how to manage customer relations effectively
Content
General information on quality management
Definition of some quality concepts
History of quality management
The family of quality standards
The various changes to ISO 9001
The seven management principles of ISO 9001/2015
Quality issues
ISO 9001 version 2015 and customer management in companies
The concept of customer management
The challenges of customer management
Normative references according to ISO 9001 and customer management
The challenges of customer management in African water utilities
The benefits of customer management for a utility
Click here to upload the french brochure
