As part of the implementation of AfWASA programme on "Empowered WASH Systems at rural District-level in Africa (EMPOWERWASH-AFRICA)", a delegation from the Association's will visit Benin and Rwanda between July 9 and 20, 2024, to draw inspiration from the management of rural drinking water supply services in these…

Training ObjectivesTake stock of the implementation of communal project management;Explain the concept of communal project management;Define the role of municipal project management assistance;Be familiar with the dimensions and tools of municipal project management assistance;Identify the actions to be taken in the context of municipal project management for water…

On the initiative of AfWASA, some experts from Côte d'Ivoire, Ghana, Malawi and Uganda are taking part in a training session in Malawi, on Optimizing Drinking Water Networks Management to Reduice Non revenue Water. The training was officially opened by Mr. Elias Chimulambe, the Principal Secretary for Ministry…

The African Water and Sanitation Association (AAEA) is pleased to announce that registration for the 93rd meeting of its Strategic and Technological Council is now open. This event will be held from July 29 to August 1, 2024 in Lomé, Togo.https://meetings.afwasa.org  Why take part? The Lomé conference represents an…

Dear Valuable Friends of the Water and Sanitation Sector, We are pleased to announce that the deadline for abstract submission for our 22nd International Congress and Exhibition Kampala2025 has been extended to July 15, 2024. We encourage authors to submit their abstracts by this date. Should you have any…

ObjectivesManage customer relations in compliance with ISO 9001:2015 QMS requirementsMaster Quality and safety environmentUnderstand the concepts and challenges of customer managementApply the principles and requirements of ISO 9001:2015 to improve customerSatisfactionKnow how to manage customer relations effectivelyContentGeneral information on quality managementDefinition of some quality conceptsHistory of quality managementThe…